Questions, you might have …
When I arrive – from what time will the room be ready to occupy and by what time is the hotel room to be vacated?
On the day of arrival, you can occupy the room from 14.00 and on the day of departure we ask that you vacate the room by 11.00.
Is it possible to stay in the hotel room longer on the day of departure?
Depending on availability, you are welcome to book a so-called day room for a fixed rate of € 20.00.
Do you have internet and/or WiFi in the hotel and in the rooms?
Yes, we have free WLAN throughout the hotel for our guests. You will receive the code for rooms and hotel from Reception upon your arrival.
Are dogs allowed in the hotel?
Upon request, you are welcome to bring your dog with you. It will not be allowed to enter the breakfast room or the dining hall of the hotel guests, however. It is possible in the à la carte restaurant!
Do you also offer discounts, such as with a guest card for example?
When you fill out the registration, you will automatically receive your adventure guest card and will thus be able to enjoy some discounts and activities in the area. With the guest card, one can use the postal and hiking buses in the Lammertal at reduced prices up to Salzburg. The ski bus shuttle is even free with the guest card in winter.
Is there a pharmacy nearby?
There is a pharmacy 200 metres away from the hotel, in the “Gsundhaus von Abtenau”, open from 08.00 to 12.00 and from 14.00 to 18.30 from Mon. to Fri., and from 08.00 to 12.30 on Saturday!
Can one get e.g. an extra pillow upon request?
If you want an extra pillow, please tell Reception.
If it happens to be late, how do we get into the hotel at night?
This is very simple; your room key also locks the hotel doors.
Where do we store skis and ski-boots?
In the cellar of the main building. The heating for ski-boots will make sure that you have warm boots in the morning!
As a guest of your hotel, can one borrow a bathrobe?
During your stay at the hotel, you can borrow a cuddly bathrobe from Reception for a fee of €6.00.
When is breakfast served in the Goldener Stern?
On the first storey of the main building from 08.00 to 10.00.
Any further questions?
We will be happy to answer any further questions that you may have.